Ep 26: Nadine Heinen: VP Taking Action to Cultivate Her Success

Diva Tech Talk interviewed Nadine Heinen, Comcast Corporation’s Vice President (VP) of Field Operations for Indiana and Kentucky.  Comcast, an American multinational mass media company, is the largest broadcasting and cable company in the world measured by revenue.  Nadine describes the corporate culture as highly communicative, and constantly working to improve and serve its employees.

In her current role, Nadine leads 650-700 technology staff for those two Midwestern states.  She does this, successfully, by visiting every location as often as possible; meeting with all new hires, and conducting roundtables with her team members at least twice a year.  She is a dedicated hands-on practitioner of “getting in the weeds.”

Starting out,  Nadine never imagined she would become part of the tech world.  “I wanted to be a writer from the fifth grade on,” she shared.  But while working her way through college in the fast food industry, she was referred by a friend to the local cable company, in Cincinnati, Ohio, where her first job was as a dispatcher. She says she “took to the technology” and credits her innate aptitude for innovation as a key to career progression.  Having figured out improved methods to accomplish things, she said “I wasn’t afraid to speak up and say ‘I think we could do it better this way’.”   That approach quickly enabled her to move into her first management roles.

Nadine helped create and lead one of the first cable industry NOC’s (Network Operation Centers) in the mid-1990’s. She became familiar with fiber networks, and spent much time in the field, mastering fiber splicing, and performing a variety of field technical tasks alongside technicians who worked on her team.  

She points to that experience, and her willingness to absorb as much knowledge as possible, as crucial to her adoption of her next challenge: Director of Affiliate Authorizations for HBO in New York City.   Nadine’s team monitored uplinks for HBO, Cinemax and “on-demand” uploads. She was frequently involved in a number of new, exciting technology projects during this period, and, as usual, she gained knowledge from them.

This led Nadine to another leadership position where she created,in 2 years, and then managed a high performing NOC in Los Angeles for Time-Warner when Adelphia, Time-Warner and Comcast merged operations from 2005 to 2008.  Nadine shared that the project was so successful that the NOC was selected as the supervision endpoint for cable networks throughout the country.  Along the way, Nadine says that her philosophy has always been to always be involved in “building things that make sense.”  She emphasized that “I never wanted to go with the ‘status quo.’ I want to do it better than anyone else can do it.”  Much of Nadine’s inspiration comes from “developing teams --- moving them from point A to point Z,” and “seeing an idea come to fruition.”

Nadine learned a number of leadership lessons along the way.  “Treat people as you would want to be treated,” she said.  She advised that leaders, while needing to be tough, should also strive to be “good, likeable people.”   She spends a lot of time listening to people, to build trust.  She also counseled that excellent leaders must have the courage to deal with difficult issues, directly and immediately.

For budding women leaders, Nadine shared four key pieces of advice for women in tech:

• Believe in yourself
• Know your capabilities
• Work on your brand
• Step out of your comfort zone. You will expand your knowledge.

On a personal level, Nadine also says that her individual approach is to “stay humble” and “laugh at myself!”

Finally, Nadine explained that she thinks occasional sexism is still alive in the technology world.  “I started out in the ‘80’s. In my field, everyone was male. I dealt with discrimination,” she said, but “I decided I was going to ‘keep my eye on the prize’ and I wouldn’t let them do that to me.”  In a very recent example, she had a vendor challenge a request that she made of him, going behind her back to her male peer to check on the validity of it.  How did Nadine deal with the issue?  She took direct action, confronting the vendor representative.  Her advice to other female leaders is “Don’t let that kind of situation get you down!”

Nadine can be reached through Twitter at @nheinen1201

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Ep 25: Women of Impact: Unstoppable Advice

Nicole Scheffler, one of the three co-founders of Diva Tech Talk, is a successful Systems Engineer at technology powerhouse Cisco Systems.  She invited the Diva Tech Talk team to conduct this multi-faceted podcast session at Cisco’s annual WOMEN OF IMPACT 2016 event, which is broadcast simultaneously on four continents, and complemented by regional sessions.

Nicole helped plan the Midwest session (the 3rd largest in the U.S.) and nine attending women (customers, partners and employees) told us how they are becoming “UNSTOPPABLE”, echoing the global event’s theme.

Our interviewees included:

• Jasmine Herbst , Partner Account Executive and Help Desk Manager, AMI Strategies Inc.

• Cindy Paine, President/Author/Speaker, Cynthia Paine & Associates

• Carrie Tchijikov,  Account Manager, Cisco

• Patti Phillips, Territory Account Manager, Cisco

• Lynn Mackie, Partner Field Solution Architect – Security, CDW

• Cathy Sionkowski, Partner Field Marketing Manager, CDW

• Hayley Hoffman, Partner Account Manager, Data Strategy

• Emily Wiesman, Partner Talent Acquisition Manager, Data Strategy

• Debra Watkins, Senior Program Leader, GE

Diva Tech Talk asked our interviewees: "What makes you unstoppable in your field?" Their answers ranged from “being grounded/centered,” to “care about customer success,” “prioritize and persevere,” “build relationships,” and “don’t be afraid to make changes.”  One woman commented that “when you make a mistake, just start over again.” Another credited the fact that she was a “perfectionist” for contributing to her becoming successful.  Two others said they possessed both courage and optimism.

Patti Phillips stressed the need to be able to “be adaptable, and help other people be the same.” There was a constant theme of internal fortitude since, as Cindy Paine said, “being unstoppable is an ‘inside job.’" Deb Watkins urged women to “listen to good mentors, and teachers.” And Cathy Sionkowski exclaimed: “Once you have the basic skills, the world is your oyster!”

All of these women are striving for balance in their busy lives.  They shared some valuable tips with us. Deb Watkins spends time every morning on yoga and meditation.  Cindy Paine starts each day with a nature walk, and tries to listen to other inspiring women as she begins her work. Carrie Tchijikov insisted that there is always time to work out, and make time to give back; “be kind to yourself and to others,” she said. Patti Phillips, Hayley Hoffman, Emily Wiesman and Lynn Mackie all discussed the need to prioritize well, focus on the correct things, delegate, and plan. Jasmine Herbst stressed the need to regroup with her family each day, ensuring that her children understand many of the facets of her day, as much as she understands theirs.  

Since this was a day designed to inspire the event’s attendees, Diva Tech Talk asked our interviewees: "What inspires you, every day?" Carrie discussed how she is consistently inspired by helping others; and Patti talked about how she is energized by her customers and partners.  Lynn is proud to be proving that she can do great work in a male-dominated field. Emily and Jasmine both said that their children inspire them, and they work to show them that “anything is possible.” Hayley urged us, all, to “seize the day.”  And Cindy waxed philosophical, ruminating that “we are powerful beings and have more power than we have tapped.”   She is, personally, inspired by helping others identify the limiting fears that hold them back.

Cisco deliberately schedules this annual event to coincide with Women’s History Month. Diva Tech Talk asked our interviewees how they were celebrating.  Emily mentioned that she would spend time appreciating the women who had gone before her, who had “been bold, and paved a path” for other women. Cindy will spiritually honor all the women who have helped her along the way.  Cathy was planning to help promote the month through social media channels. Both Patti and Carrie said that working on this event for Cisco was part of how they were celebrating. Jasmine exclaimed that she was proud to have voted, that week, in the national Presidential primary, and mentally honored the historic women who helped win the right to vote.

Each of our interviewees offered advice for other women carving out technology careers, and creating life missions.  Cindy urged our audience to follow a simple formula: “Clear/connect/create” and “identify your limiting fears or beliefs that stop you.”  Carrie discussed the need to be supportive of yourself and develop a strong inner self-confidence; she also said: “don’t be afraid to ask for help when you need it.”  Cathy commented that women should not let incorrect assumptions about technology roles stop them from taking a chance to join the IT field; there are a lot of opportunities! Deb thought each person should ensure they make time to pause, reflect and be grateful at the end of every day.  Jasmine felt that “women are where technology is going!” and her best advice was “don’t be afraid to ask. You have to be continually learning in this field.”

Local sponsors for the 2016 Midwest Cisco Women of Impact Event included: SHI, KLA Laboratories, Data Strategy, CDW, Logicalis, and World Wide Technology (WWT).  Diva Tech Talk would like to thank them and Cisco for the insights and energy that the event provided.

Cisco is found at www.cisco.com.

Social media tags for the CISCO 2016 WOMEN OF IMPACT event @Cisco_WOI; the Cisco Empowered Women’s Network is @CiscoEWN; and on Facebook you can find the Cisco Empowered Women’s Group at /CiscoEmpoweredWomen.

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EP 24: CIO’s: Mary Alice Annecharico and Donna Roach Lead Change

The percentage of women serving and leading as Chief Information Officers (CIO’s) for major organizations is still in the dismal single digits.  But in this episode, Diva Tech Talk had the privilege of interviewing two of them:  Mary Alice Annecharico, Senior VP and CIO for Henry Ford Health Systems, and Donna Roach, CIO for Via Christi Health Systems.  Here are their stories and some leadership lessons.

Mary Alice shared that her enthusiasm for healthcare started at the tender age of three years old, and explained how she evolved into leading one of Detroit’s largest health systems. She was always passionate about being a nurse; it was an “innate part” of who she was. Early in her career, she worked in a critical care unit that began using computers. A new leader complimented her on having a spirit for change and then she was asked to help develop the organization's computer-based electronic records.

“I looked at him and said: I can’t do that! I’m a nurse,” she said. “But then I embraced the idea.” Mary Alice has a Bachelor of Science Degree as a Registered Nurse, and a Master’s in Health Science. As long as she could still work in healthcare, she embraced leading technology changes.

Now, Mary Alice, is working for Henry Ford Health Systems which is celebrating 100 years of healthcare service. She says it’s her favorite job. She leads the organization’s technology services, supporting and stewarding the investments they place in technology and manages a staff of over 600 people.

“We truly have fun. It’s a balance of technology, relationship-building, and delivering health services,” she said.

Henry Ford Health System used to create it’s own electronic medical records --- a system that worked well for  25 years. With the advent of healthcare reform, they partnered with EPIC to implement a clinical transformational journey. In just 16 months, they have replaced all systems for clinical care, in record time, to achieve much higher levels of efficiency and success.

What are Mary Alice’s lessons and advice? If you have a problem to solve, you need everyone at the table to make transformational change. Mary Alice advises that you be authentic, and be brave to build trust and create change. Being energetic and motivated is a characteristic that helps create change. Mary Alice also says she’s committed to being a lifelong learner.

Mary Alice overcame some challenges along her path to becoming a CIO. Whether they are “event changers” or part of your day-to-day basics, Mary Alice says that a CIO can’t know it all. You have to be a part of a team to work together to solve problems and execute.

“Challenge is exciting. I’m not afraid of it,” Mary Alice said. “Sometimes the culture of an organization doesn’t enable you to be who you are. Be brave enough and true to yourself to realize it.”

Top advice she offers for women: look for internships and opportunities for mentors. She recognizes external STEM programs who help women connect and grow with mentorship. The journey should be lifelong. A technology you like can be associated with so many challenges in your career/mission. Don’t be afraid to learn and try it!

“For so many years women put ourselves in our own cocoon. Being able to reach out to others who are as impassioned as you, that’s really important,” she said. “There’s no longer a glass ceiling. It’s exciting.”

You can connect with Mary Alice Annecharico at 313-874-9587, any time. Her personal email address is amaryalice10@gmail.com.

For the second half of this episode we spoke with our second CIO, Donna Roach. Donna has been in healthcare IT for over thirty years. She has a Bachelor’s degree and a Master’s in Health Administration.

Donna said she’s grateful to have had so much support and guidance in her career. Jobs where she had to stretch her capabilities were the most fulfilling to her. One of these projects was in Illinois as a project manager for a new technology implementation. She really helped to implement a new clinical information system. 

“Those are the fun times. When you bring people together and work really hard,” she said. “And I had a baby in between!”  She reflected on the three reasons this made a good experience: good teamwork, challenging work, and a culture that supported her growth.

Donna was the CIO for three hospitals in Kalamazoo for three years before she took her current role at Via Christi Health Systems. She was given the opportunity to serve at the new hospital in Wichita, Kansas. Donna shared how they adopted Ascension Health Systems value-driven processes to support the mission. The organization is faith-based and focuses on service, which also inspires Donna’s fulfillment in her work.

Donna now manages over 150 people, who work within the Ascension system. She thinks that a couple of strengths that have helped her to succeed are creative thinking, and having strong convictions about fostering innovative ideas. She’s also a big relationship builder and networker.

“My daughter always gives me a hard time. She tells me I’m such a ‘people person.’ I thought I was an introvert,” she said. “But I like building teams, and bringing people to the table.”

Part of Donna’s network is her church, her community, and being on the board of CHIME (the College of Health Information Management Executives). She said that joining that board was a big move for her, because she’s always been a passionate supporter of the organization

Donna has noticed the times where she has been the only woman at the table, and was asked to take notes. “I’m not your note taker,” she said. Early on, she had to push through that sort of discriminatory expectation. Now, being a women CIO isn’t something that is on her mind as much. She encourages women entering the industry to not get too caught up with gender. She’s had great mentors who are both men and woman.

When it comes to leadership, Donna suggests that you put yourself out there to develop your relationships and networks. Be purposeful in creating your network, and be willing to give back and volunteer for others. Don’t be afraid of failure or of others who might disagree with you.

“Sometimes we’re more concerned with confirming that we’re not using our skills, our creative skills, to bring them to the table,” she said.

Throughout her career, Donna reflected on how grateful she is to have had a supportive family around her. Sometimes, career moves can be difficult and really impact your family. Knowing how important family is can help you make certain that decisions are supporting your family as much as you are supporting yourself.

You can connect with Donna Roach at donna.roach@via-christi.org.

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Ep 23: Heidi Slade:Successful Merger of Art and Technology

Diva Tech Talk interviewed Heidi Slade, Senior Analyst, Business & Design, and Professional Scrum Master at Tyler Technologies, headquartered in Plano, Texas. Tyler Tech is a leading provider of end-to-end information management solutions and services for local governments.  Eight times on the Forbes list of America’s Best Small Companies, Tyler partners with clients to empower efficiency in the public sector, serving cities, counties, schools and other government entities.

Heidi is a great example of a woman entering the field of technology through an unconventional path.  “I didn’t grow up with computers, at all,” she says. Getting her first “real” computer in college, Heidi originally majored in fine arts at the University of North Texas.  She switched majors, midstream, to get her B.A. in literature since she considered that more marketable in terms of her future mission.

Joining Tyler Technologies directly after college, Heidi spent the first 6 years building her career as an award-winning technical writer, while increasing her familiarity with software and coding.  

“Being on the back end,” she says, “your ego starts to grow.”  Reviewing the solutions for which she was creating documentation, she would often think: “Man, I would have done that better!”  Along the way, she also taught herself HTML and CSS and created some of her own personal websites while getting comfortable in the world of code.  Finally, she took the plunge and became a business analyst at Tyler.

In that role, Heidi directly works with public sector clients and performs a full analysis of their current laborious processes. Then she lays out those solutions as paperless processes, and hands the requirements and potential design over to developers who create the actual efficiency-enhancing public sector Web-based software solutions.  Heidi also verifies the efficacy of the final solutions, created by the developers, when they are in alpha and beta releases prior to full formal release to the client base.  

One of the functions about her role that Heidi loves is she ensures that any user with visual or other physical disabilities can use the Tyler Tech systems, seamlessly.  This is crucial. If they are not appropriately created, “our clients can get sued,” she says, “and that comes back to me!”  

Because these applications are also utilized by a wide swath of the general population, “I need to make sure that these applications are very simple,” Heidi says.  “You have to consider the personality of the human being, who is on the other side of your technology. “  Some Tyler Tech systems are used by court systems and the people with whom they deal.  Heidi says “I am creating communication between the public and the courts. So everything I do has to facilitate positive, healthy communication between those two entities.”

In Heidi’s mind “developers are absolutely artists. Being a business analyst for Web apps is the perfect merge of art and technology for me.”

What are her tips for achieving career momentum?  Heidi advises other women to be courageous; to never consider their gender or lack of experience as a factor in their success.  “I walked in and said I know I can do this,” she says. “I really didn’t know how to but I learned along the way. “  She also credits her ability to speak in front of large crowds as a door opener to experiences she might not have, otherwise, had.  

Heidi recommends that young women pay attention to etiquette.  “When your clients are people like judges, high-powered attorneys and mayors, they notice things like etiquette,” she says.  Another bit of advice she offers is: “Pay attention to your audience,” in terms of dress, and how you speak.  To underscore this last piece of advice, Heidi recommends Women, Work and The Art of Savoir Faire, written by the former female CEO of Veuve Cliquot  --- a book that inspired her along the way.

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Ep 22: Jacqueline Rosenblatt: Positive Egalitarian Leader

Diva Tech Talk interviewed Jacqueline Rosenblatt, President, Elect, for the Michigan Chapter of HIMSS (Healthcare Information and Management Systems Society) and Vice President, Clinical Operations at MPRO.  

MPRO is an independent nonprofit specializing in health care quality improvement and medical review; and also provides consultative services, medical and utilization review and data analysis to federal agencies, state Medicaid and public health agencies, health care facilities, private health plans and other third party payers.

Jacquie’s 30-plus year career has been a “really interesting path” as she describes it.  After receiving her Bachelors of Science degree in Clinical Nursing at the University of Michigan, she began as a clinical nurse in the pediatric ICU department at the Yale New Haven Health System in Connecticut. While she was happy with the work, she says: “I knew I wanted more.”  An emerging topic that fascinated her was the process through which new parents and critically ill newborns tried to attach to each other.  Jacquie subsequently got her Master’s Degree to study that issue.  “I never knew where I was going to end up,” she says.

That field of study, and her own experience as the mother of a child with ADD (Attention Deficit Disorder) inspired Jacquie to pursue a PhD, specializing in the issues of attachment and learning disabilities.  In an ironic way, this also bought her to the field of technology, as Jacquie quickly learned that libraries no longer had card catalogue systems, since everything was computerized!  To afford the advanced degree, she also pursued parallel career advancement, and accepted a role at POH Medical Center in Pontiac, Michigan where she worked directly for the Chief Information Officer.  “I was hired to act as a liaison between the information technology department and the clinical staff,” Jacquie explains.

“The CIO gave me a lot of challenges and encouraged me to figure things out,” she says.  It was through one of those challenges that she began to get involved in coding after analyzing issues with a DOS-based order entry system.  It was also this period that encouraged Jacquie to learn everything she could about health information technology. Coincidentally, it was also the timeframe in which clinical informatics was coming to the forefront of the industry.  Through hard work, addressing those assigned challenges, Jacquie was promoted to become the Director of Clinical Informatics for POH, and held that role for 7 years. One of her observations about this period is that “there weren’t a lot of women and nurse in IT.  Nurses have taken a long time.  It’s only really recently that nurses have gone full-force into informatics.”  

How did that phenomenon, coupled with what she terms discriminatory “cultural expectations” mold her approach to her career?  Jacquie bluntly says that “It got to the point where I didn’t even want to acknowledge my nursing degree, because there’s an expectation that a nurse is a ‘helper’ and is subservient to the physician.  Rather than fighting that battle, I went to my highest degree.  I didn’t want to be pigeon-holed.”

After POH, Jacquie went on to join and hold succeeding roles of responsibility at MPRO.  Her current Vice President role there is “overseeing all the clinical contracts.”  Among other things her team leads quality reviews; helps empower information technology adoption; and recommends and manages workflow design and process redesign.  Ultimately, she considers her major contribution to be “ensuring that MPRO has a strategic vision” for itself and its customers.  “I am back to where I started,” Jacquie says, “translating all these technologies and initiatives to the providers so they understand them.”

With her rich background, Jacquie has some key success concepts she emphasizes:

• Have respect for others — “Respect the people you work with, and your leaders.”

• Gain the respect of others – “Continue to always do good work and if it doesn’t go anywhere, resolve to move on.”

• Understanding – “For one thing, you need to understand that not everybody does things the same way.”

As a team leader, she says her #1 job is “to stay out of the way of people and allow them to do a good job, and also allow them to fail” without personal criticism or blame.  “It is also important to tell people when you don’t agree. But then it’s important to trust them.”

Jacquie emphasizes how crucial it is to retain a thirst for knowledge and “learn from everyone!”   Her final words of wisdom are:  “It’s also very important to resist the temptation to become a negative leader.  The key is to try and be a very positive leader.  No ‘trash talking!’ ”

MPRO can be found at www.mpro.org and Jacqueline can be contacted at jrosen@mpro.org

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